Humans and Technology – Digitalization at your fingertips. A new technology is introduced in the workplace and it must work properly. No matter if digital or analogue, for the employees it means change in the first place and therefore additional work, worries and sometimes also rejection if they cannot recognize any added value in it.
Introducing several hundred employees not only to a new technology, but to a whole new security control centre requires time and, most importantly, the inclusion of the employees’ points of view. This is crucial in order to implement training measures and useful processes iteratively.